Willow House

We found the following examples of good practice.

Safe arrangements were in place for peoples' relatives and professionals visiting the service. This included reviewing evidence of a confirmed negative lateral flow device test (LFD), a recent negative polymerase chain reaction (PCR) test result. Vaccination against COVID-19 and the requirement to show a COVID-19 pass. Visitors were encouraged to wear personal protective equipment (PPE) in line with government guidance.

The provider introduced a designated, temporary staff changing area that was separate from the main building to reduce the risk of cross infection.

The provider ensured instructions on correct hand hygiene technique were displayed in bathrooms including in the reception area and used by visitors and staff.

There was a purpose-built visitor pod used for visits if people or their relatives preferred visits away from the main building.

Policies, procedures and risk assessments relating to COVID-19 were up to date which enabled staff to keep people safe. This included the policy that ensured safe admissions, in line with the government guidance.

All staff had received training and followed correct processes for using PPE and maintaining infection control standards. The provider ensured a sufficient stock of appropriate PPE and signage to remind staff and visitors about the correct guidance for donning, doffing and disposing of PPE.

The registered manager reported good support from the local health professionals and the provider.

The service was clean and fresh. In addition to the regular cleaning regime, staff carried out regular cleaning of any frequently touch point surfaces. Regular audits took place and actions had been followed up when required.

The five questions we ask about services and what we found