Beacon House

People's experience of using this service: People consistently told us they were happy and felt safe living at Beacon House. Relatives had confidence in the service and told us the home was well managed. One person said, "I'm very happy here and I feel looked after."

People were treated with kindness and compassion and supported to express their views and make decisions about their care. People and their relatives felt comfortable raising complaints and were confident these would be listened to and acted on.

People were protected from potential abuse by staff who had received training and were confident in raising concerns. There was a thorough recruitment process in place that checked potential staff were safe to work with people who may be vulnerable.

Risks had been appropriately assessed and staff had been provided with information on how to support people safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems supported this practice.

People received personalised care from staff who knew them well and understood how to meet their needs. Care plans contained information about individual preferences and what was important to people such as interests and activities.

People's medicines were managed, stored and administered safely and appropriately by staff who had been trained and assessed as competent to do so.

People's privacy and dignity was respected, their independence promoted, had access to healthcare professionals when required and were supported to maintain a balanced healthy diet.

People were supported by staff who had completed a range of training to meet their needs. Staff told us they felt well supported by the home's management team. The registered manager continued to carry out a regular programme of audits to assess the safety and quality of the service. The home was clean, well maintained and people were protected from the risk and/or spread of infection as staff had access to personal protective equipment (PPE).