Windward House

We assessed 21 Quality Statements under 3 Key Questions of: Safe, Effective, and Well Led. Our overall rating for this service is Good.

The provider was previously in breach of 5 legal regulations in relation to safeguarding, safe and effective staffing, safe care and treatment, consent, and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.

People were protected and kept safe. The service risk assessed people’s needs and acted when needed. Staff reviewed assessments taking account of people’s communication, personal and health needs.

This assessment found there were enough staff with the right skills, qualifications and experience to meet people’s needs. Managers made sure staff received training and regular supervision and appraisals to maintain high-quality care. Staff managed medicines well.

People had enough to eat and drink to stay healthy and people were treated with kindness and compassion. Staff protected their privacy and dignity and the confidentiality of their information. Staff treated people as individuals and supported their preferences. People had choice in their care. People were able to take part in activities and engagement which ensured everyone had enough stimulating activity in their lives.

The service worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving between services. Staff made sure people understood their care and treatment. Leaders in the home were aware they needed to further develop aspects of dementia care to fully meet peoples’ needs.

The provider was overseeing the governance and improvement of the service. The service leadership team and the provider supported staff wellbeing and there was a shared vision and culture in the service. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.