Trees Nursing Home
- Care home
- 21 beds
- Nursing care
- Dementia care
- Registered since 2022
- Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2016.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
173 of 288
rated care homes in Norfolk are rated Good, like this one.
Trees Nursing Home: inspection record
Rated Good in April 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Millpool Good, 0.1 miles away
- G The Paddocks Good, 2.1 miles away
- G Hill House Good, 2.6 miles away
- RI Culrose Residential Home Requires improvement, 4.8 miles away
- G The Depperhaugh Good, 5.2 miles away
About the service
From the Care Quality Commission's inspection report published 20 April 2023. Quoted under the Open Government Licence.
Trees Nursing Home is a residential care home providing personal and nursing care for up to 21 people in one building. The service provides support to older people. At the time of our inspection there were 20. people using the service.
What inspectors found
Feedback from relatives, people using the service and staff was the registered manager and nominated individual were approachable and helpful. People, relatives, and staff consistently referred to a family atmosphere.
Read the rest of CQC's summary
Some aspects of the management of the service needed improvement. For example, processes for staff to escalate clinical concerns were not always clear, and the electronic care planning system was not being used to its full effect. The nominated individual told us about improvements planned to the service, but these had not all been formalised into the service action plan.
People's care plans did not always contain detailed information about people's needs and preferences. However, a consistent staff team knew people and their preferences well.
Staff understood their safeguarding responsibilities and how to protect people from poor care and abuse. Care staff were recruited safely.
Staff enabled people to access health and social care support. We received positive feedback from health and social care professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt able to raise concerns and were confident they would be listened to and action taken. People had access to a range of activities and social opportunities
Questions to ask when you visit
- Well-led was rated Requires improvement on 20 April 2023. Ask about changes in management and what has changed since the report.
- The last rating is 4 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Nicholas Francis
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 20 April 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- R J Francis Care Homes Limited
- Ownership type
- Organisation
- Companies House number
- 14313383 (opens Companies House)
R J Francis Care Homes Limited runs 2 services, all in the East of England. 2 are rated Good or Outstanding.
Other services run by R J Francis Care Homes Limited
- G Twin Oaks Nursing Home Good. Care home with nursing, Norfolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Trees Nursing Home provide nursing care?
- Yes. The Care Quality Commission lists Trees Nursing Home as a care home with nursing.
- How many beds does Trees Nursing Home have?
- The Care Quality Commission's register lists 21 beds at Trees Nursing Home.
- When was Trees Nursing Home last inspected?
- The Care Quality Commission's latest rating for Trees Nursing Home was published on 20 April 2023.
- Who runs Trees Nursing Home?
- Trees Nursing Home is run by R J Francis Care Homes Limited. It runs 2 services, all in the East of England.
- What is Trees Nursing Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 20 April 2023.
Contact
- Phone
- 01379 853919
- Address
- 12 Candlers Lane, Harleston, IP20 9JA Map (opens Google Maps)
Compare nearby
- G Millpool Good, 0.1 miles away
- G The Paddocks Good, 2.1 miles away
- G Hill House Good, 2.6 miles away
- RI Culrose Residential Home Requires improvement, 4.8 miles away
- G The Depperhaugh Good, 5.2 miles away