Rustington Convalescent Home

People told us they felt safe living at the home, and relatives said their felt that their loved ones were safely cared for. Risks to people's health and wellbeing were assessed and mitigated by staff who knew them well. People were protected from the risk of abuse. There were enough staff to support people safely while staff had been recruited in line with the providers policy. People's medicines were managed safely and effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, staff and relatives spoke positively about the registered manager. Management were approachable and open to feedback and discussions about people's care. The quality of people's care was supported by effective quality assurance systems.

The registered manager encouraged feedback from people, staff and professionals involved in people's care. Staff worked closely with health professionals and external agencies to promote good outcomes for people. People spoke positively about the openness, engagement and involvement of the registered manager. One professional said, "On each visit to Rustington Convalescent Home I have witnessed care and respect to all residents by all staff. The atmosphere is always welcoming and friendly and residents always seem happy and relaxed."