Yew Tree Nursing Home

People and relatives told us people were safe. We found improvements had been made to how risks were identified and addressed and this had a positive impact on the safety of people in the service. There were sufficient staff to keep people safe and medicines were managed safely. There were no concerns raised by people or their relatives relating to the safety of the environment. There were safe recruitment practices and staff received supervision to ensure safe practice. There were robust safeguarding procedures and staff understood their responsibilities to keep people safe. Improvements had been made since the last inspection and the provider was no longer in breach of regulations.

People had comprehensive assessments of their needs and these were updated as needed when needs changed. Care plans and risk assessments were detailed and staff we spoke with understood people’s needs. Practice was reflective of current best practice and staff had regular training to maintain and improve their skills and knowledge. The service was working within the principles of the Mental Capacity Act (MCA). Staff understood people’s rights and told us about how they gained people’s consent before giving care. This was confirmed by people who told us staff gave them choices and our observations of how staff interacted with people.

The registered manger and provider had made improvements to the management, oversight and governance of the service since the last inspection and were no longer in breach of regulations. Since the last inspection the registered manager had improved the quality monitoring systems and oversight of the service and the service was no longer in breach of regulations. Policies and procedures supported staff to speak up, raise concerns, and keep people safe. Staff told us they felt the service was well led and managers were available and approachable. Systems had been improved to learn from incidents or concerns and implement measures to reduce risk.