Greenlands View

Greenlands View is a residential detached bungalow with some adaptions. At the time of our inspection there were 3 people using the service.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Right Support: People's care and support was personalised. The accommodation met people's needs. People's needs were assessed, risks were identified, and steps taken to keep them safe and these systems were being embedded. People were safeguarded from abuse and staff were knowledgeable about how to support people safely. People's medicines were safely managed. People's care records had improved. However, further improvements were needed so they captured how people were supported to be independent and achieve their goals and aspirations.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were supported by caring and kind staff. Staff had received appropriate training, knew people well and supported people in line with their preferences. Staff worked in partnership with other agencies to promote people's health and wellbeing.

Right Culture: The culture at the service had improved significantly since our last inspection. The registered manager promoted a positive culture and led by example. Some further embedding of the governance systems were needed so the improvements made, could be sustained and built on. There was a relaxed, friendly welcoming atmosphere. People were treated with dignity and respect. Improvements had been made to the environment and further work was planned so the environment remained safe for people.

Relatives told us they had been concerned about the many management and staff changes at the service. However, they were happy with their family members care.