Tulip Gardens

Right Support: People had not always had the risks associated with their care assessed, monitored and mitigated. The provider had not always ensured incidents were reviewed to reduce the chance of reoccurrence and take learning from them.

The service gave people care and support in a safe, clean, well equipped, well-furnished and well- maintained environment that met their sensory and physical needs. Staff communicated with people in ways that met their needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff supported people with their medicines in a way that promoted their independence and achieved the best possible health outcome.

Right Care: Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

People could communicate with staff and understand information given to them because staff supported them consistently and understood their individual communication needs.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right Culture:

Systems and processes to monitor the quality and safety of the service had not always been effective.

Staff placed people's wishes, needs and rights at the heart of everything they did. Staff felt well supported in their role, felt able to raise any concerns and enjoyed their roles in supporting people who lived at the service.

People and those important to them were involved in planning their care. The service enabled people and those important to them to worked with staff to develop the service.