Castlecroft Residential Care Home

Castlecroft Residential Care Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Castlecroft is registered to provide accommodation for up to 64 people. At the time of inspection there were 60 people living at the home. Castlecroft is purpose built and arranged over three floors, the first floor is for people who are more independent. The first and second floors are for people who have greater care needs and many of them were living with dementia.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have a legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Systems were in place to monitor the quality of the service. These needed to be more robust in highlighting areas for improvement in relation to risk assessments, care plans and medication. Shortfalls that we identified during inspection had not been highlighted by their systems.

People and their relatives were positive about the care provided at Castlecroft. Our observations confirmed that staff were kind and caring towards people.

People felt safe living at the home and were protected from the risk of abuse. The provider had systems in place to minimise the risk of abuse and staff had a good knowledge and understanding of the signs of abuse and who to report concerns to.

The registered manager had taken action to ensure all staff had received the training they required to meet people's needs. Staff told us they had completed an induction programme and had regular supervision and meetings and felt well supported.

People and their relatives told us they found the management team approachable.

The five questions we ask about services and what we found