Westbank Care Home

Risks were managed and staff had enough information to keep people safe. People received safe care and support from staff who knew them well. Medicines and infection control were both managed safely, and lessons were learned when things went wrong. There were enough staff deployed to meet peoples' assessed needs.

People were involved in decisions about their care and they received care which promoted their dignity and encouraged independence. One relative said their relative was given as much independence as possible.

Effective quality assurance processes were in place to monitor the service and regular audits were undertaken. Staff had received appropriate training. A new manager had been appointed since our last inspection and staff told us they found them approachable and supportive with an open-door policy. Nurses told us they had good support from their clinical lead.

People using the service and relatives all spoke positively about Westbank Care Home and the staff. One relative said, "I would have no hesitation in recommending the excellent care offered at Westbank Care Home to anyone." People and relatives described staff as kind, understanding, caring and patient.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.