Manordene
- Care home
- 22 beds
- Nursing care
- Dementia care
- Registered since 2013
- Kent, South East
Inadequate
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Inadequate.
12 months
since the latest rating was published.
8 of 445
rated care homes in Kent are rated Inadequate, like this one.
Manordene: inspection record
Rated Inadequate in October 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Holywell Park (Good, 2.7 miles away) and Fairby Grange (Good, 3.3 miles away).
Nearest care homes:
- G Holywell Park Good, 2.7 miles away
- G Fairby Grange Good, 3.3 miles away
- G Eglantine Villa Care Home Good, 3.3 miles away
- G The Old Downs Care Centre Good, 3.5 miles away
- G Westbank Care Home Good, 3.5 miles away
What inspectors found
From the Care Quality Commission's assessment published 7 October 2025 (assessment visit 13 August 2025). Quoted under the Open Government Licence.
Manordene provides nursing care and support for up to 22 older people, some of whom may be living with dementia. Some people also have physical disabilities. We completed this assessment on 26 August 2025. We found 9 breaches of the legal regulations in relation to safeguarding people from abuse, safe care and treatment including the management of medicines, staffing levels, including training and competency of staff and poor recruitment practices. The breaches also relate to the lack of person-centred care, people not being treated with dignity and respect, consent not always being sought, unlawful restrictions being placed on people, people’s complaints not being investigated and responded to and poor governance.
- Safe Inadequate
- Effective Inadequate
- Caring Inadequate
- Responsive Inadequate
- Well-led Inadequate
Read the rest of CQC's summary
This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.
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Safe
Inadequate
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant people were not safe and were at risk of avoidable harm.
The service was in breach of legal regulation in relation to people’s safe care and treatment, the ways people’s medicines were managed, the cleanliness of the service, staffing levels, staff not being appropriately trained and supervised, people not being protected from abuse, the poor maintenance of the service and lack of robust recruitment practices.
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Effective
Inadequate
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in people’s care, support and outcomes.
The service was in breach of legal regulation in relation to leaders not following the principles of the Mental Capacity Act 2005.
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Caring
Inadequate
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant people were not treated with compassion and there were breaches of dignity; staff caring attitudes had significant shortfalls.
The service was in breach of legal regulation in relation to people not being treated with dignity and respect.
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Responsive
Inadequate
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant services were not planned or delivered in ways that met people’s needs.
The service was in breach of legal regulation in relation to people not receiving person-centred care and people’s complaints not being investigated and responded to.
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Well-led
Inadequate
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to inadequate. This meant there were widespread and significant shortfalls in leadership. Leaders and the culture they created did not assure the delivery of high-quality care.
The service was in breach of legal regulation in relation to the lack of robust governance at the service.
Questions to ask when you visit
- Safe was rated Inadequate on 7 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Inadequate on 7 October 2025. Ask about staff training and how health appointments are arranged.
- Caring was rated Inadequate on 7 October 2025. Ask how staff protect dignity and how residents are involved in decisions about their care.
- Responsive was rated Inadequate on 7 October 2025. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)10 inspection reports, latest 24 December 2020. Latest assessment published 7 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Manorville Care Homes Ltd
- Ownership type
- Organisation
- Companies House number
- 07630957 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Manordene provide nursing care?
- Yes. The Care Quality Commission lists Manordene as a care home with nursing.
- How many beds does Manordene have?
- The Care Quality Commission's register lists 22 beds at Manordene.
- When was Manordene last inspected?
- The Care Quality Commission's latest rating for Manordene was published on 7 October 2025.
- Who runs Manordene?
- Manordene is run by Manorville Care Homes Ltd.
- What is Manordene's CQC rating?
- Its overall rating from the Care Quality Commission is Inadequate, published on 7 October 2025.
Contact
- Phone
- 01474 855519
- Address
- Forge Lane, West Kingsdown, Sevenoaks, TN15 6JD Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Holywell Park (Good, 2.7 miles away) and Fairby Grange (Good, 3.3 miles away).
Nearest care homes:
- G Holywell Park Good, 2.7 miles away
- G Fairby Grange Good, 3.3 miles away
- G Eglantine Villa Care Home Good, 3.3 miles away
- G The Old Downs Care Centre Good, 3.5 miles away
- G Westbank Care Home Good, 3.5 miles away