Harpwood House
- Care home
- 110 beds
- Nursing care
- Dementia care
- Registered since 2016
- Kent, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
5 ratings
Its last inspection moved it down from Good to Requires improvement.
11 months
since the latest rating was published.
89 of 445
rated care homes in Kent are rated Requires improvement, like this one.
Harpwood House: inspection record
Rated Requires improvement in November 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Westbank Care Home (Good, 2 miles away) and Lavenders (Good, 2.9 miles away).
Nearest care homes:
- G Westbank Care Home Good, 2 miles away
- – Kings Hill Care Home Not yet rated, 2.7 miles away
- G Lavenders Good, 2.9 miles away
- G Holywell Park Good, 3.2 miles away
- I Manordene Inadequate, 4.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 6 November 2025 (assessment visit 23 May 2025). Quoted under the Open Government Licence.
Date of assessment 09 July 2025 to 25 July 2025. We completed this assessment to follow up on concerns received about the service. We looked at how Harpwood Care Home assessed and planned for people's care needs, how they trained and supervised staff to support people according to their needs and preferences. Harpwood Care Home is a residential care home providing accommodation for persons who require nursing and personal care for up to 110 people. The service is registered to provide support to older people, people with physical disabilities and people living with dementia. Since the last time we inspected this service, the old premises had been demolished and a brand new building had been built. There were 96 people living at the service, some of whom had complex health needs. People lived in large care suites within the service; these were equipped with kitchenettes and living areas.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We identified breaches of regulations relating to medicines management and risk management, there had been a lack of clinical and management oversight of constipation risks because systems had not been embedded to review bowel charts for people who suffered with constipation. Staff treated people with kindness and knew people well. Staff spent time with people encouraging them to participate in activities and maintain important relationships with their families and friends. Staff told us they received appropriate training and support to enable them to care for people safely. Feedback from people and relatives was mainly positive. Most relatives felt involved and told us communication was good. The service appeared clean and tidy, and people’s rooms were personalised.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to people’s safe care and treatment and the ways people’s medicines were managed safely.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 6 November 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 6 November 2025. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Nicola Delves
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 17 June 2022. Latest assessment published 6 November 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Harpwood House LimitedBrand: The Graham Care Group
- Ownership type
- Organisation
- Companies House number
- 09423140 (opens Companies House)
Getting help from Kent County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Kent County Council
- Ask for a care needs assessment
- Phone: 03000 41 61 61, Monday to Friday, 9am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Kent County Council
Checked on the council's website, November 2026.
Common questions
- Does Harpwood House provide nursing care?
- Yes. The Care Quality Commission lists Harpwood House as a care home with nursing.
- How many beds does Harpwood House have?
- The Care Quality Commission's register lists 110 beds at Harpwood House.
- When was Harpwood House last inspected?
- The Care Quality Commission's latest rating for Harpwood House was published on 6 November 2025.
- Who runs Harpwood House?
- Harpwood House is run by Harpwood House Limited.
- What is Harpwood House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 6 November 2025.
Contact
- Phone
- 01732 494555
- Address
- Seven Mile Lane, Wrotham Heath, Sevenoaks, TN15 7RY Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Westbank Care Home (Good, 2 miles away) and Lavenders (Good, 2.9 miles away).
Nearest care homes:
- G Westbank Care Home Good, 2 miles away
- – Kings Hill Care Home Not yet rated, 2.7 miles away
- G Lavenders Good, 2.9 miles away
- G Holywell Park Good, 3.2 miles away
- I Manordene Inadequate, 4.4 miles away