Kailash Manor Care Home

What inspectors found

From the Care Quality Commission's assessment published 24 February 2025 (assessment visit 21 May 2024). Quoted under the Open Government Licence.

1. Safe

   GGood Good

   During our assessment we found the service was safe. We observed safe practices, for example, when staff were supporting people using equipment. The home was clean and well maintained. People were protected from harm because the home had effective systems in place to manage any risks of harm. Medicines were administered safely. Staff were recruited using safe recruitment practices. However, when reviewing care plans we found some out of date diabetic plans. We reported this to the registered manager. Following our visit we have been assured these plans have been updated.

2. Effective

   GGood Good

   The service had an effective care planning and assessment system in place. People and their relatives were involved in the process. Feedback from everyone we spoke with was very positive about the home and referrals to health care professionals were made in a timely manner. People who lacked capacity to make decisions were supported by a team with a good understanding of the Mental Capacity Act 2005 and implemented the principles correctly. We observed people being asked for their consent before any support of care was provided.

3. Caring

   GGood Good

   People and relatives told us that staff were friendly, caring and kind. During our visit to the home we observed that people were treated with dignity, for example, staff would close bathroom doors when supporting people. People had choice and control over their care and support. Staff knew people’s likes and preferences. We observed staff offering people choices, for example, people could choose what meals they would like or what activities they wanted to participate in. Staff told us they liked working for the provider and they felt valued and listened to.

4. Responsive

   GGood Good

   People and relatives were involved in their care plans and reviews. People had access to a range of health care professionals, when the need arose. Feedback from health care professionals was positive about the home and how staff were proactive about people’s health. People and relatives had opportunities to give feedback on a regular basis about the quality of care. This feedback was used to make improvements to the service. End of life care was provided in a sensitive way. People could make plans for the future as this was part of the whole care planning process.

5. Well-led

   OOutstanding Outstanding

   The service was well-led. The leadership team were present and very involved in the service. The culture in the home was open and honest. Staff were able to speak up and had no fear of repercussions. There were good governance systems in place to ensure there was good quality care provided. The provider had a number of initiatives and had developed good community links. Outcomes for people were outlined in their care plans and monitored for progression. There were clear procedures in place for equality and diversity.