Kent House

There were procedures to manage visits in the event of an outbreak. The registered manager told us visits in exceptional circumstances such as end of life care were always supported and facilitated. People who had relatives and friends that were unable to visit were supported by other means including telephone and video calls.

Managers felt empowered to manage the risks associated with COVID-19. They had put in place practical arrangements to manage infection risks. There was an up to date infection control policy in place and there were standard operating procedures that were regularly updated in line with changes in government policy.

All staff had received training about COVID-19, and in the use of PPE. Regular audits of infection prevention and control (IPC) practice were carried out to assure the provider that people were protected and safe.

The service had ensured there were sufficient supplies of PPE. During the COVID-19 pandemic, the service was able to reliably get hold of enough of the right PPE to meet people's needs. The service had also worked effectively with local agencies in ensuring there were sufficient supplies.

During the pandemic the provider ensured they kept up to date with all relevant guidance to do with the pandemic. They ensured that updates were promptly communicated to staff, people and relatives. This and regular communication with the host local authority, public health teams, community healthcare professionals and managers from other care homes helped to ensure the home carried out good IPC practice that kept people safe.

Any staff or person who had tested positive, were isolated in line with government guidance. This minimised the risk of spread of infection in the home and people and staff becoming unwell.

The five questions we ask about services and what we found