Bowerswood House Residential Home Limited

People were supported by staff who had undergone sufficient recruitment checks to help ensure they could support people who may be vulnerable. Staffing was arranged so people had their needs met quickly and staff undertook training and supervision to maintain their skills.

Medicines were managed safely and staff had been assessed as competent to administer medicines. There was a safeguarding policy to ensure staff could raise concerns if they believed people were at risk of harm. The environment was clean, and refurbishment was taking place at the home. Equipment was serviced to check it was safe to use.

Risks to people were assessed and documented. If people needed medical advice this was arranged for them and changes made to their care to support their well-being. People were provided with a choice of meals and snacks and were supported by staff to eat and drink if this was needed. Staff knew the help people needed to remain safe and people spoke highly of the staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were able to take part in activities they enjoyed and there was an organised programme of activities for people to take part in. People told us they were happy at the home and were confident any comments or complaints would be resolved.

People were consulted and asked their views on the service provided. Surveys were available to enable people to share their views. Audits and checks were carried out to see if improvements were required. There was a documented action plan to enable management to check required actions were being completed.