Katherine House

Katherine House is a residential house with some adaptions. At the time of our inspection there were 8 people using the service.

Right Support: Some risks to people had not been sufficiently assessed and documented in their care records. Some parts of the environment were not always kept clean. Medicines were not always managed safely and staff competency assessments were not completed in line with the provider's own policy, and good practice.

Katherine House is a small, ordinary home forming part of a local community. The property does not appear to be a care home and mirrors the other properties on the road. People's bedrooms were personalised in line with their preferences and choices. Staff communicated with people in a way that met their needs. People were safeguarded from abuse.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were supported by caring and kind staff. Staff had received appropriate training, knew people well and supported people in line with their preferences. Staff worked in partnership with other agencies to promote people's health and wellbeing.

Right Culture: Governance systems were not always robust and actions identified were not always followed up in a timely way. The oversight of risk was not always effective. Relatives and professionals had not been asked to provide feedback about their views.

The registered manager promoted a positive culture and led by example. Staff demonstrated their

knowledge of people and were respectful of people. Staff took time to offer support and reassurance when this was needed.