Sutton House

Sutton House is a residential house with some adaptions. At the time of our inspection there were 5 people using the service.

Sutton House is a small, ordinary home forming part of a local community. The property does not appear to be a care home and mirrors the other properties on the road. Some reasonable adjustments were needed to bathroom facilities to ensure people's changing needs continue to be met.

People were supported by staff to take part in activities and pursue their interest in the local and wider community. Staff supported people to achieve their aspirations and goals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People were supported by caring staff and people's privacy and dignity was respected. Staff had received appropriate training. Staff worked in partnership with other agencies to promote people's health and wellbeing.

Right Culture: Governance systems were in place but the oversight of these was not always effective. The oversight of risk management was not always effective and some incidents where people had been harmed or put at risk of harm, had not been reported as required.

A system for formally asking relatives and professionals about their views, was not yet fully implemented.

The registered manager promoted a positive culture and led by example. They responded positively to feedback and showed a commitment to improve things at the home. People were at the forefront of the service and staff supported people well in doing things they enjoyed, and also trying new things.