Station Road - Holmes Chapel

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to maintain their health and well-being with access to a wide range of health and social care professionals.

Staff were caring and people were treated respectfully, their privacy was respected and independence promoted. People and family members were able to express their views and were listened to. People were supported to express themselves as they chose without fear of discrimination or judgement.

Support was individualised and person-centred. People's communication needs were considered and reflected within detailed communication profiles. Staff received extensive training and guidance to meet people's communications needs. There was a procedure to handle and respond to complaints which was

available in an easy to read format.

The service was well-led and there was a positive and inclusive culture throughout the service. Systems were in place to assess and monitor the quality of the service. The registered manager and staff demonstrated a desire to provide high quality care with the people who use the service at the heart.