Park House Care Home

We found the following examples of good practice. People told us that they felt safe and well cared for and made positive comments about the way they had been cared for throughout the COVID-19 pandemic.

Relatives of people who lived at the home told us how they had been supported and kept informed throughout the COVID-19 crisis. They told us that managers and staff had helped them maintain contact with their relatives via, Zoom meetings, Video calls and telephone calls.

At the time of the inspection visits inside the home in people's rooms were only allowed in exceptional circumstances such as end of life. At such times special arrangements would be made, sensitive to the needs of the person and their visitors to ensure the safety and wellbeing of all concerned.

The provider had made alterations to the home to ensure relatives could visit their loved ones in complete safety. A purpose-built visiting room had been created. It was located on the ground floor and could be accessed via the courtyard. The visiting room was heated, ventilated, and fitted with floor to ceiling screen and intercom to afford safe visiting.

All visitors were offered a lateral flow device (LFD) test for COVID-19 and were asked to complete a health screening form, had their temperature checked and were provided with personal protective equipment (PPE) to wear throughout their visit.

Whole home testing was in place for people, and staff.

Staff presented as, knowledgeable, competent and caring professionals. They had benefited from training, support and guidance on infection control including COVID-19 and demonstrated skill and confidence in the way they carried out their duties and responsibilities.

Staff had access to PPE and there were PPE 'stations' situated at various locations around the home.

The home was clean and free of malodour throughout. Enhanced cleaning schedules were in place to reduce the risk of transmission of COVID-19.

The five questions we ask about services and what we found