St Stephens Care Home

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.

At our last inspection, we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.

At our last inspection, we found the provider was in breach of regulation 12 (safe care and treatment), due to risks identified within the environment and regulation 18 (staffing), due to staff not responding to people in a timely way. At this assessment we found the provider had taken enough action and was no longer in breach of regulation.

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection, we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

At our last inspection, we found the provider was in breach of regulation 18 (staffing) due to staff not being trained appropriately, and regulation 15 (adaption and design) due to the environment being unsafe and not meeting the needs of people living with dementia. At this assessment we found the provider had taken enough action and was no longer in breach of regulation.

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.

At our last inspection the provider was in breach of Regulation 9 (person centred care). The provider had not always ensured care was designed to meet peoples’ needs and preferences. At this inspection we found enough improvement had been made and the provider was no longer in breach of this regulation.

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

At our last inspection, we found the provider was in breach of regulation 17 (governance) due to a lack of oversight to safely manage and mitigate risk. At this assessment we found the provider had taken enough action and was no longer in breach of regulation.