Consort Close - Bollington

People and their relatives told us they were happy with care provided. People were empowered to maintain their independence, make their own life choices and live busy, active lives. Most people living there were in paid or voluntary employment. Everyone we spoke with at Consort Close told us it was a nice place to live and people were happy there.

The service operated safe management of people's medicines. People who were able to control their own medication were encouraged to do so. This promoted their independence.

People were cared for by staff they knew well. Most of the staff had worked for the provider for a long time. New staff received a thorough induction and were given time to get to know the people they were caring for. The provider operated safe recruitment, all staff had been subject to checks by the Disclosure and Barring Service (DBS) to ensure they were not known as unsuitable to work with vulnerable people.

The provider had a safeguarding team that were contactable 24 hours a day, 7 days a week. Staff were provided with contact details for this on their ID badges. Safeguarding was discussed at resident and staff meetings and there were signs around the home informing people how they could raise a concern.

Each person living at the service had an individual care file which was detailed and included how they wished to be cared for. There was clear person-centred information and documentation had been regularly reviewed and updated.

People and their relatives told us staff were kind and caring and had formed close bonds with the people using the service.

People were empowered to live full and active lives, they had jobs if they chose to, took part in a variety of activities and were supported to maintain relationships with family and friends.

The home was relaxed, welcoming and homely. There were photographs on all the walls of people who live there and the people that were important to them.

The service provided information in a way that people living with disability or sensory loss could understand. They used 'communication in print' for people who could not read.

Staff received a comprehensive induction when they commenced employment, did annual refresher training and completed extra training if they supported people with their medications. All staff told us the training was detailed and gave them the skills they needed to meet people's needs.

There was a registered manager in post, they were supported by a residential manager and team leaders. The management team were supported by the providers safeguarding team, health and safety manager and multi-disciplinary team, including clinical specialists. There were regular multi-disciplinary team meetings.