Mount Hall Care Home

There were systems in place to record and analyse incidents however, they were not always effectively investigated. Safeguarding concerns had not always been reported to the local authority. We discussed this with the provider who acted immediately by contacting the local authority Safeguarding team for guidance. A safeguarding policy was in place and staff we spoke to understood their role within the safeguarding process and had received adequate training.

Information in relation to people's nutrition and hydration was contradictory within records, which placed people at risk, this was discussed with management who responded to this concern during the inspection.

Safe recruitment processes were followed. Staff were trained and spoke positively about the training and support they received.

Systems were in place to enable people to raise both complaints and compliments and these were reviewed by management.

Overall, people who lived at the service and their relatives spoke highly of the support they received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.