Ingersley Court Residential Care Home

People's care, treatment and support achieved good outcomes and promoted a good quality of life. People told us they were involved in discussions about their care and their outcomes were good. Comments included: "The staff and the care are marvellous they do things the way I want them to be done" and "It [the home] is very good, all my needs met."

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated well, and their privacy, dignity and independence was promoted and respected. People and family members were given opportunities to openly express their views and opinions and they felt listened to. Their comments included: "Very good standard of care, very caring, smashing all round." "Yes, they are no problems, yes always treated with respect" and "Staff are marvellous never been kept waiting for anything".

The atmosphere in the home was warm and welcoming. Staff had developed good relationships with people. Care plans were personalised and reflected people's individual needs, their history and preferences. People told us staff knew them well and provided them with the right care and support.

The registered manager was clear about their role and responsibilities and they promoted a positive and person-centred culture. Staff worked well together as a team, and there was good partnership working with others to meet people's needs. Staff morale was good, and staff felt well supported. Effective systems were in place for checking on the quality and safety of the service and making improvements where needed. However, we found examples where two audits had not been completed effectively. No one was in any way harmed by this and managers acted effectively to make sure people were safe and protected from harm.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk