Edenfield House

Date of Assessment: 4 to 9 December 2024. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Managers investigated incidents thoroughly and took action to ensure mitigation was put in place to prevent future re-occurrences. There were enough staff with the right skills who had undergone specific training to support people safely. Staff managed medicines safely. Staff understood and supported people to manage risks. Staff made sure as much as possible people understood their care and treatment to enable them to give informed consent. People and their relatives were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication preferences to ensure they were as involved as possible. People were treated with kindness. People had choice over their care. Staff protected people’s dignity and had taken steps to ensure they were not discriminated against in any way. The service worked to reduce health and care inequalities through training, health passport documentation and feedback. The service provided information people could understand, taking into account their sensory needs. Staff felt supported. Comments included, “The manager is amazing; I would always speak up if needed.” Leaders and staff had a shared vision and culture based on person centred care, promoting independence and teamwork.