Winscombe Hall

Winscombe Hall is located in a large listed building in a rural area. Accommodation is provided in two wings, 'The Hall' and 'The Stables'. The Stables specialises in providing care to people living with dementia.

People were involved in decisions about their care and received care which promoted their dignity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were kept safe from avoidable harm because staff were trained and the service assessed, monitored and managed the risks associated with people's care. The living environment and equipment were regularly checked to reduce and manage risks.

Medicines and infection control were both managed safely. The team worked with other health and social care services to promote good outcomes for people and keep them safe.

People and their relatives spoke positively about the service and staff team. The numbers and skills of staff matched the needs of people using the service. Staff were safely recruited and received supervision and training to ensure they were skilled, and people were kept safe.

There had been changes in the management and staff teams recently, but we received positive feedback about this and there was evidence of service development and improvement. The manager and senior team worked directly with people and led by example to ensure there was a positive culture at the service.

Effective governance processes were in place and the quality and safety of the service was well monitored. A range of audits were carried out regularly, and action plans were in place and checked to ensure improvements were achieved.