The Russets

The Russets has six houses. One house (Sherwood) offering nursing care. Then there are five other houses; Ashmead, Bramley, Crispin, Discovery and Encore for older people living with dementia. Currently, Bramley unit is being used to help facilitate discharges from the local Community hospital to help manage beds during the COVID 19 pandemic.

The premises are purpose built to offer care to older people who may have dementia and/or a physical disability. All accommodation is single storey, with ensuite bathrooms with access to a central secure garden.

People received their medicines safely and on time. Improvements in medicines systems, staff training and increased monitoring of medicines showed steps had been taken to learn lessons and reduce risks of errors.

Staff supported people to keep safe through awareness of health and safety. Regular servicing and maintenance was carried out with regular improvements to the environment, such as decoration and improved lighting.

People's care was more personalised. Staff knew people well and cared for each person as an individual. One relative said, "The care given and the entertainment provided is second to none." Care plans and risk assessments had improved and were more detailed, personalised and up to date about people's care needs and preferences.

People received care from regular staff they had got to know and trust. There were enough staff to safely care for people at a time and pace that suited them.

Staff had a good understanding of signs of abuse and felt confident any safeguarding concerns reported were listened to and responded to.

We were assured the service were following safe infection prevention and control procedures to keep people safe. The service had ongoing monitoring arrangements to ensure all aspects of infection control followed best practice guidance.

Staff reported confidence in the leadership of the registered manager. Staff felt better supported and reported improved communication, team working and staff morale. Where mistakes were made, staff were supported to learn lessons and improve practice through further training and support.

The providers quality assurance and monitoring systems were used effectively to make continuous improvements.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.