Care and Support Service - Cote Lane
- Home care
- Dementia care
- Registered since 2011
- Westbury on Trym, Bristol, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
47 of 49
rated home care services in Bristol are rated Good, like this one.
Care and Support Service - Cote Lane: inspection record
Rated Good in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Trinity Homecare Good, 0.6 miles away
- – Bristol Not yet rated, 0.7 miles away
- G Medacs Homecare - Bristol Good, 0.7 miles away
- O Home Instead Senior Care Outstanding, 0.9 miles away
- G Helping Hands Bristol Good, 1 mile away
About the service
From the Care Quality Commission's inspection report published 21 June 2023. Quoted under the Open Government Licence.
Care and Support Service Cote Lane provides personal care and support to people in their own home. The agency provides care and support for older people, adults with disabilities and people who live with dementia. At the time of our inspection there were 32 people using the service.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
What inspectors found
People told us the registered manager and staff were very kind and caring and very good at their jobs. They said they felt safe with their care staff and trusted them. People and relatives were consistently complimentary about the kindness of the staff and the reliability of the service they received. We were told of occasions where staff had gone above and beyond what was expected of them.
Read the rest of CQC's summary
The registered manager was very passionate about supporting people who lived in their own home. The registered manager had developed and sustained a positive culture. There was a strong ethos of quality care which ran throughout the service. The registered manager's leadership of the service aimed to provide high- quality personalised support to people.
The provider recognised that the on-going development of staff skills, competence and knowledge was central to ensuring high-quality care. Staff were well trained and recruited safely, they spoke positively about their role and felt well supported to carry out their roles and responsibilities effectively, so that people received care and support in-line with their needs and wishes.
Staff turnover was low, and people told us they were supported by staff who knew and consistently met their needs. The service liaised with health and social care professionals. People's care and support was planned in partnership with them. They told us they felt consulted and listened to about how their care was delivered. People told us they had never had a missed call and staff attended the calls at the appropriate time and stayed for the full duration of the call.
The registered manager used a variety of methods to check the quality of the service and develop good practice. Staff had a clear vision of what was required of them and were focused on doing so. People were supported to engage in individual and group-based community activities within the village that were meaningful to them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Questions to ask the service
- The last rating is 3 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service, Extra Care housing services, Supported living service
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 21 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- The Council of St Monica Trust
- Ownership type
- Organisation
- Charity number
- 202151
The Council of St Monica Trust runs 9 services, all in the South West. 8 are rated Good or Outstanding and 1 has no rating yet.
Other services run by The Council of St Monica Trust
- O Charterhouse Care Home Outstanding. Care home with nursing, Bath and North East Somerset
- O John Wills House Outstanding. Care home with nursing, Bristol
- G Care and Support Service - Westbury Fields Good. Home care, Bristol
- G Care and Support Service Sandford Station Good. Home care, North Somerset
Getting help from Bristol City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Bristol City Council
- Ask for a care needs assessment
- Phone: 0117 922 2700
- Contact adult social care online
- Support for carers
- Paying for care: Bristol City Council
Checked on the council's website, November 2026.
Common questions
- Does Care and Support Service - Cote Lane provide nursing care?
- The Care Quality Commission's register does not list nursing care for Care and Support Service - Cote Lane.
- When was Care and Support Service - Cote Lane last inspected?
- The Care Quality Commission's latest rating for Care and Support Service - Cote Lane was published on 21 June 2023.
- Who runs Care and Support Service - Cote Lane?
- Care and Support Service - Cote Lane is run by The Council of St Monica Trust. It runs 9 services, all in the South West.
- What is Care and Support Service - Cote Lane's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 June 2023.
Contact
- Phone
- 0117 949 4872
- Address
- St Monica Court, Cote Lane, Bristol, BS9 3TL Map (opens Google Maps)
Compare nearby
- G Trinity Homecare Good, 0.6 miles away
- – Bristol Not yet rated, 0.7 miles away
- G Medacs Homecare - Bristol Good, 0.7 miles away
- O Home Instead Senior Care Outstanding, 0.9 miles away
- G Helping Hands Bristol Good, 1 mile away