Medacs Homecare - Bristol

People were protected from the risk of abuse because staff were trained and understood the signs to be aware of and report. Where concerns did arise, they were investigated and the registered manager worked with the safeguarding teams in the local authority to ensure people were safe. There were individualised risk assessments in place to guide staff in providing support in areas such as mobility, where there was a risk of harm to the person concerned. There were systems in place to support people with their medicines safely.

There were enough staff to ensure people's care needs were met. Safe recruitment procedures were in place.

Staff received good training and support to enable them to carry out their roles effectively. Staff told us they were satisfied and that the training gave them the skills they needed. New staff to the organisation received an induction and regular meetings and shadow opportunities with established members of staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service was responsive to people's changing needs and updated people's care plans accordingly. There was a complaints procedure in place and the registered manager investigated these in accordance with company policy.

The service was well led. Systems were in place to monitor quality and safety and there was a clear management structure supporting the registered manager in their role.