Medacs Healthcare Greater Manchester
- Home care
- Registered since 2015
- Central Salford, Salford, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2017, most recently Good in June 2021.
5 years
since the latest rating was published. A rating this old may not show how the service is today.
27 of 30
rated home care services in Salford are rated Good, like this one.
Medacs Healthcare Greater Manchester: inspection record
Rated Good in June 2021.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Manchester Not yet rated, less than 0.1 miles away
- – Open Care Services Ltd Not yet rated, 0.4 miles away
- – Serene Soul Care Not yet rated, 0.4 miles away
- – Claydon Care Services - Main Office No overall rating, 0.4 miles away
- RI Ornate Healthcare Trafford Requires improvement, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 30 June 2021. Quoted under the Open Government Licence.
Medacs Healthcare Old Trafford (Medacs) is a large domiciliary care agency providing personal care to people in their own homes. It provides a service to adults and to children of all ages in Manchester and Trafford. Medacs is also a provider for Trafford Council's Stabilise and Make Safe (SAMS) and Rapid Response projects. SAMS is a three-week service to assess and report on people's support needs and Rapid Response is a short-term three day service. At the time of our inspection the service was providing care and support to 364 people, making over 7000 care calls each week.
Read the rest of CQC's summary
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
What inspectors found
People and relatives said they felt safe and were supported by well trained and caring staff. Assessments and care plans were in place for the support people needed. Risks had been assessed and plans were in place to manage these known risks. People received their medicines as prescribed.
Read the rest of CQC's summary
Staff were positive about working for the service. They felt well supported by the management team and all training was up to date. Staff were safely recruited and completed a robust induction programme before starting to support people. Staff knew how to report concerns. The local authority said improvements had been made in reporting and escalating concerns to them.
The registered manager had a range of reports to monitor the service, for example call times. Monthly audits were completed for medicines and daily records. All incidents and complaints were investigated and actions taken to reduce the risk of a re-occurrence. Changes were being made to ensure the management team had the capacity to make spot checks with staff and monitoring calls with people or relatives at the required times.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Questions to ask the service
- The last rating is 5 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Children 0-18 years, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 30 June 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Medacs Healthcare PLCBrand: HCRG
- Ownership type
- Organisation
- Companies House number
- 02518546 (opens Companies House)
Medacs Healthcare PLC runs 6 services in England, 1 of them in the North West. 4 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Medacs Healthcare PLC
- G Medacs Healthcare - Leicester Good. Home care, Leicestershire, East Midlands
- G Medacs Healthcare Plc Good. Home care, Bradford, Yorkshire and the Humber
- G Medacs Homecare - Bristol Good. Home care, Bristol, South West
- RI Medacs Healthcare - London Requires improvement. Home care, Lewisham, London
Getting help from Salford City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Salford City Council
- Ask for a care needs assessment
- Phone: 0808 504 0350 (freephone), Monday to Friday 8.30am to 4.30pm. Out-of-hours emergencies: 0161 794 8888
- Support for carers
- Paying for care: Salford City Council
Checked on the council's website, November 2026.
Common questions
- Does Medacs Healthcare Greater Manchester provide nursing care?
- The Care Quality Commission's register does not list nursing care for Medacs Healthcare Greater Manchester.
- When was Medacs Healthcare Greater Manchester last inspected?
- The Care Quality Commission's latest rating for Medacs Healthcare Greater Manchester was published on 30 June 2021.
- Who runs Medacs Healthcare Greater Manchester?
- Medacs Healthcare Greater Manchester is run by Medacs Healthcare PLC. It runs 6 services in England, 1 of them in the North West.
- What is Medacs Healthcare Greater Manchester's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 30 June 2021.
Contact
- Phone
- 0161 888 2636
- Address
- Suite 309-310, Imperial Court, 2 Exchange Quay, Salford Quays, Salford, M5 3EB Map (opens Google Maps)
Compare nearby
- – Manchester Not yet rated, less than 0.1 miles away
- – Open Care Services Ltd Not yet rated, 0.4 miles away
- – Serene Soul Care Not yet rated, 0.4 miles away
- – Claydon Care Services - Main Office No overall rating, 0.4 miles away
- RI Ornate Healthcare Trafford Requires improvement, 0.4 miles away