Ornate Healthcare Trafford
- Home care
- Dementia care
- Registered since 2022
- Old Trafford, Trafford, North West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
4 of 41
rated home care services in Trafford are rated Requires improvement, like this one.
Ornate Healthcare Trafford: inspection record
Rated Requires improvement in June 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: ICare Solutions Lancashire (Good, 0.2 miles away) and iCare Solutions Manchester Limited (Good, 0.2 miles away).
Nearest home care services:
- – Claydon Care Services - Main Office No overall rating, less than 0.1 miles away
- G ICare Solutions Lancashire Good, 0.2 miles away
- G iCare Solutions Manchester Limited Good, 0.2 miles away
- – Open Care Services Ltd Not yet rated, 0.4 miles away
- – Serene Soul Care Not yet rated, 0.4 miles away
About the service
From the Care Quality Commission's inspection report published 22 June 2023. Quoted under the Open Government Licence.
Ornate Healthcare Trafford is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our inspection, the service was providing support to 76 people, all of whom received support with the regulated activity 'personal care'. This is help with tasks related to personal hygiene and eating. We also considered any wider social care provided.
Read the rest of CQC's summary
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection, the location did not provide care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
What inspectors found
The registered manager did not have the support to manage a domiciliary care agency providing care and support for over 70 people. There were plans to increase the management role of a team leader, but no confirmed timescale for this to take place. A quality assurance system was in place, but this hadn't identified the shortfalls found during this inspection.
Read the rest of CQC's summary
People received their medicines as prescribed. We have made a recommendation for staff medicines competencies to be regularly assessed and 'as required' medicines guidance to include more detail. Care and support plans identified peoples support needs and provided guidance for meeting these needs and managing identified risks. We have made a recommendation to review care plans to ensure all people's needs are identified. People and their relatives had been involved in agreeing and reviewing the care and support plans.
Four out of 9 people or their relative said the less experienced care workers did not communicate as well as the more experienced colleagues. Staff received the training for their role and felt supported by the registered manager. However, spot checks and supervision meetings had not been completed as planned. Staff were safely recruited.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain their health and nutritional needs where applicable. People were
supported to take part in local community activities where this was part of the agreed support.
People and relatives said communication with the service was good. Any incidents or complaints were investigated and resolved.
Questions to ask the service
- Safe was rated Requires improvement on 22 June 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Caring was rated Requires improvement on 22 June 2023. Ask how staff protect dignity and how people are involved in decisions about their care.
- Well-led was rated Requires improvement on 22 June 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
Registration details
- Registered manager
- Theresa Marunda
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 22 June 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Highland Ornate Limited
- Ownership type
- Organisation
- Companies House number
- 10448071 (opens Companies House)
Highland Ornate Limited runs 5 services in England, 3 of them in the North West. 2 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Highland Ornate Limited
- G Ornate Health Care Derby Good. Home care, Derby, East Midlands
- G Ornate Healthcare Services Good. Home care, Salford
- – Ornate Healthcare Merseyside Not yet rated. Home care, Sefton
- – ORNATE HEALTHCARE TYNE AND WEAR Not yet rated. Home care, North Tyneside, North East
Getting help from Trafford Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Trafford Council
- Ask for a care needs assessment
- Phone: 0161 912 5199, Monday to Friday 9am to 5pm. Outside these hours: 0161 912 2020
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Ornate Healthcare Trafford provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ornate Healthcare Trafford.
- When was Ornate Healthcare Trafford last inspected?
- The Care Quality Commission's latest rating for Ornate Healthcare Trafford was published on 22 June 2023.
- Who runs Ornate Healthcare Trafford?
- Ornate Healthcare Trafford is run by Highland Ornate Limited. It runs 5 services in England, 3 of them in the North West.
- What is Ornate Healthcare Trafford's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 June 2023.
Contact
- Address
- Suite 6, Democracy House, 609 Stretford Road, Manchester, M16 0QA Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: ICare Solutions Lancashire (Good, 0.2 miles away) and iCare Solutions Manchester Limited (Good, 0.2 miles away).
Nearest home care services:
- – Claydon Care Services - Main Office No overall rating, less than 0.1 miles away
- G ICare Solutions Lancashire Good, 0.2 miles away
- G iCare Solutions Manchester Limited Good, 0.2 miles away
- – Open Care Services Ltd Not yet rated, 0.4 miles away
- – Serene Soul Care Not yet rated, 0.4 miles away