iCare Solutions Manchester Limited

We carried out this focused assessment in safe and well-led in response to concerns raised regarding the service, specifically related to issues with rotas. During this assessment we found the provider had worked closely with the local authority and issues with the rotas had been vastly resolved and further work was underway to review the quality of rotas and drive service improvements.

Recruitment checks were robust to ensure staff were suitable to work with vulnerable adults. Staff had the necessary safety checks in place before starting work and completed a full induction.

People were protected from the risks of abuse and staff were trusted to keep them safe. Staff had received training in how to safeguard people.

People's care needs were risk assessed and care plans provided staff with the information they needed to manage the identified risk. The service worked well with other health and social care professionals and supported people to achieve good outcomes.

The provider, manager and staff had a shared culture and passion for ensuring people reached their maximum potential. The provider and manager were visible and accessible for staff to seek advice and guidance.

Governance systems were in place to monitor the standard of care people received. Staff had regular contact with people and completed regular reviews, which also reviewed the quality of care received. Meetings took place with different staff teams, which also looked at the quality of care and performance.

Staff told us the provider and manager were fair, had an ‘open door’ policy and they created a positive working culture to drive continual learning and improvement.