Ornate Healthcare Services
- Home care
- Dementia care
- Registered since 2017
- Patricroft, Salford, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2018.
6 months
since the latest rating was published.
27 of 30
rated home care services in Salford are rated Good, like this one.
Ornate Healthcare Services: inspection record
Rated Good in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Northern Healthcare Head Office No overall rating, 0.2 miles away
- G Amore Home Care Good, 0.2 miles away
- G SureCare Salford & Manchester Good, 0.9 miles away
- G Helping Hands Good, 0.9 miles away
- G ForExcel Healthcare Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 April 2026 (assessment visit 5 February 2026). Quoted under the Open Government Licence.
Dates of assessment: 11 February to 12 March 2026. Ornate Healthcare Homecare is a domiciliary care agency providing support to adults in their own homes. People had a variety of different health and social care needs. This inspection was prompted by the age of rating since our last inspection.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
People received care that was safe and effective, and delivered in line with their needs and wishes. Staff were kind and compassionate and worked hard to ensure each person was treated as an individual, with respect and dignity. People told us they felt listened to and didn’t feel rushed by staff.
Care plans were detailed and person-centred. Risks were managed and where possible, positive risks were taken to promote good outcomes for people. Staff had a good knowledge of safeguarding and strong working relationship with external professionals had been established.
Staff were supported by a proactive registered manager who created an open and transparent culture where any areas of concern could be discussed and acted upon quickly. There was a drive for continuous improvement. Training was robust and innovative. A previous office location had been converted to replicate a person’s home and training sessions were held there and attended by staff.
Governance systems were robust and regular real-time checks were completed by office staff to ensure any issues were identified and rectified quickly. Workforce well-being was a priority at the service; the provider had introduced a range staff benefits to help maximise this. Feedback consistently told us that the registered manager and office team were approachable, kind and caring and this resulted in a confident staff team who worked hard to meet people’s needs.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Theresa Marunda
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)1 inspection report, latest 7 July 2018. Latest assessment published 29 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Highland Ornate Limited
- Ownership type
- Organisation
- Companies House number
- 10448071 (opens Companies House)
Highland Ornate Limited runs 5 services in England, 3 of them in the North West. 2 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 2 have no rating yet.
Other services run by Highland Ornate Limited
- G Ornate Health Care Derby Good. Home care, Derby, East Midlands
- RI Ornate Healthcare Trafford Requires improvement. Home care, Trafford
- – Ornate Healthcare Merseyside Not yet rated. Home care, Sefton
- – ORNATE HEALTHCARE TYNE AND WEAR Not yet rated. Home care, North Tyneside, North East
Getting help from Salford City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Salford City Council
- Ask for a care needs assessment
- Phone: 0808 504 0350 (freephone), Monday to Friday 8.30am to 4.30pm. Out-of-hours emergencies: 0161 794 8888
- Support for carers
- Paying for care: Salford City Council
Checked on the council's website, November 2026.
Common questions
- Does Ornate Healthcare Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Ornate Healthcare Services.
- When was Ornate Healthcare Services last inspected?
- The Care Quality Commission's latest rating for Ornate Healthcare Services was published on 29 April 2026.
- Who runs Ornate Healthcare Services?
- Ornate Healthcare Services is run by Highland Ornate Limited. It runs 5 services in England, 3 of them in the North West.
- What is Ornate Healthcare Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 29 April 2026.
Contact
- Phone
- 0161 465 0531
- Address
- 624 Liverpool Road, Eccles, Manchester, M30 7NA Map (opens Google Maps)
Compare nearby
- – Northern Healthcare Head Office No overall rating, 0.2 miles away
- G Amore Home Care Good, 0.2 miles away
- G SureCare Salford & Manchester Good, 0.9 miles away
- G Helping Hands Good, 0.9 miles away
- G ForExcel Healthcare Good, 1.1 miles away