Medacs Healthcare - Leicester

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

Recruitment and selection processes were in place to ensure the service employed staff committed to person-centred care. There were sufficient staff to provide care for people. Staff received induction and training relevant to their role. Regular supervision and team meetings were in place.

People's care plans were holistic and individual to them. Care plans were reviewed and updated on a regular basis. Staff supported people in the least restrictive way possible and people were able to exercise choice and remain in control of their lives. The service was committed in policy and practice to providing a supportive service which promoted wellbeing.

Staff cared for people in a respectful way that promoted their dignity, privacy and independence. Staff had formed good working relationships with people which promoted mutual respect. People had a voice in their care. The service was committed to continual improvement and sought regular feedback from people and their relatives. People felt confident to raise concerns with the service.

The registered manager was committed to delivering safe and high-quality care. Quality Assurance processes and personnel were in place to analyse feedback and to audit staff competencies and performance. Staff were encouraged to bring forward ideas on service improvement. The management team supported staff to improve their skills and knowledge. There was a commitment by management to continuous improvement.