Trinity Homecare

We undertook this assessment due to the time since our last inspection. This was a comprehensive assessment covering all quality statements.

Trinity Homecare offered a flexible personalised service to people. People and their families were supported by the service to access additional help and support through community events, webinars, leaflets, referrals and through partnership working and other support services. All staff working for the provider including the senior management team demonstrated the provider’s values of providing compassionate care with a positive culture of honesty and integrity, providing accessible, person-centred care that supported people to remain safely at home for as long as possible.

People were supported by staff who received training, supervision, and competency reviews to ensure they were providing care and support safely. The provider completed recruitment checks prior to staff supporting people. Some staff also required refresher training in certain courses. The provider had identified this within the provider’s training matrix.

People’s care plans were person centred and contained important information about the person, such as if they had a religion and any nutritional or hydration needs. However, some improvements were needed to ensure people had a diabetic care plan and risk assessment and comprehensive information on topical cream application and any environmental risks where topical emollients might pose a fire risk.

All people, their families and staff felt the care provided was of a good quality. Staff felt supported and it was a nice place to work. The provider sought feedback from people and staff, and this was an opportunity to identify and implement any improvements to the care and services provided.

People were supported by staff who knew them well. The provider and registered manager provided staff with a flexible approach that recognised staff individuality and their personal circumstances whilst ensuring the Equality Act 2010 was adhered to.

The provider had a system in place to learn from incidents, accidents and complaints so any improvements could be made to people’s care and support. All people felt able to raise any concerns with the office if needed.