John Wills House

We found the following examples of good practice.

The provider had robust visiting arrangements in place. Each visitor had their temperature checked and signed a disclaimer to confirm they were symptom free from Covid-19 and were not feeling unwell prior to their visit. Visitors were directed to an area where they could wash their hands and access personal protective equipment (PPE). The home was open to admissions and people were only admitted following a negative polymerase chain reaction (PCR) result. All new admissions had to isolate in their room for a 14-day period.

Staff were tested weekly as part of regular testing within the service. This consisted of a PCR test and twice weekly lateral flow tests. People living at John Wills house were tested each month. The majority of staff and people living at John Wills House had received their first dose of the vaccine.

The service used air sanitising units to cleanse the air and there was sanitising units where staff could sanitise their phones and eye protection before leaving work. The registered manager sought advice from the local authority and Health protection teams when required.

Staff had received training on the correct procedures for donning and doffing PPE along with effective hand hygiene techniques. Staff had a plentiful supply of PPE and the management team monitored compliance continuously.

Staff supported people with social activities and social distancing measures were in place throughout the home. Staff practised social distancing from their colleagues and people they supported wherever possible. Staff had access to a rest room where they could take an individual break from their duties away from other staff. Throughout the home social distancing markings and posters reminded people, staff and visitors to socially distance and wash and sanitise their hands.

The five questions we ask about services and what we found