Hazelwood Gardens Nursing Home

We identified some shortfalls in relation to infection control. On the arrival to the home we found that staff were not wearing face masks. We brought this to the attention of the registered manager who took immediate action and implemented mask wearing straight away. The registered manager told us they thought face masks were no longer needed. Staff demonstrated a good level of understanding in relation to safeguarding. Appropriate referrals to the local safeguarding team had been made. Staff were trained in safeguarding and understood their responsibility to protect people from harm. Staff were recruited safely and there were enough staff to provide safe and effective care. Safety checks of the premises and equipment had been undertaken.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

Staff were enthusiastic and happy in their work. The staff told us they felt supported within their roles. Staff described working together as a team, they provided person-centred care and helped people to achieve their potential.