Oakhill Mansions

People were supported by suitable numbers of staff based on their support needs. People had named staff to ensure their needs, goals and aspirations were being met and to enable positive relationships to be built. There was a planned approach to ensure people had meaningful activities. Wellbeing staff had been introduced to compliment the care staff in providing people with regular social occupation.

The service supported people who had been discharged from hospital but were not ready to go home. Health and social care professionals spoke very highly about the service, that they often went over and above to support people and worked to a consistently high standard. The leadership team and staff worked in a collaborative way liaising with the person, their family and health and social care professionals to ensure a positive outcome whether that was to remain in Oakhill Mansions, to return home or to explore other care facilities.

Risks to people's safety were assessed and monitored and there were systems in place to safeguard people from the risk of abuse. Safe systems were in place to manage people's medicines. Staff had received training to ensure people were safe including safeguarding, health and safety, first aid and medication training.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Safe infection prevention and control processes had been implemented to keep people safe. Staff had received training in the management of infection control. People were supported to keep in contact with friends and family and there were no restrictions of visiting at the time of the inspection.

Staff were safely recruited, had received an induction and completed ongoing training. Effective

communication was in place to ensure all staff at all levels were kept up to date enabling them to provide care to a high standard.

There were robust governance processes in place to continually drive improvement.