Dearbourne Manor

Staff had received regular training and supervisions to perform their roles effectively. Staff were supported with their progression; supervisions included discussions around personal and professional development. Staff worked well with healthcare professionals to achieve positive outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received kind and compassionate care. Staff understood and responded to people's individual needs. Where appropriate, staff encouraged and enabled people to take positive risks. Staff knew people well and interacted positively with them. People were supported to participate in their chosen social and leisure interests on a regular basis. Staff wanted to support people to have fulfilling lives and to see people achieve their goals and dreams for the future.

The culture, visions and values had been embedded and placed people at the heart of the home. The values instilled by the provider and management team were displayed by all staff. The registered manager was passionate, motivated and determined to achieve the best possible outcomes for people.

There was a strong and effective governance system in place. People, relatives and staff were confident about approaching the registered manager if they needed to. They recognised that their views and feedback were valued and respected. Feedback from staff, people and relatives was positive.