Woodhouse

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. 'Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

The home met the characteristics that underpin the right support, right care and right culture and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes.

However, the home accommodated more people than would be the optimum and was larger in scale than a domestic property. This was mitigated to some degree as each person had their own flat or apartment and were allocated staff daily to support them in a person-centred way. Care was tailored to the person. The building was set back from the road in a residential area close to shops. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home.

The service gave people care and support in a safe, clean, well equipped, well-furnished and well- maintained environment that met their sensory and physical needs.

People were supported by staff to achieve their aspirations and goals. Staff enabled people to access specialist health and social care support in the community.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People received kind and compassionate care. Staff protected and respected people's privacy and dignity. They understood and responded to their individual needs.

People were very much supported to take part in activities and pursue interests that were tailored to them. The service gave people opportunities to try new activities that enhanced and enriched their lives.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care.

The service had enough appropriately skilled staff to meet people's needs and keep them safe.

Right Culture: People led inclusive and empowered lives because of the values, attitudes and behaviours of the provider, management, and staff. Staff demonstrated their commitment to the values of the service that put people at the centre of the care and support provided. Staff felt supported and worked as team to ensure people's care and support needs were met.

Staff placed people's wishes, needs and rights at the very heart of everything they did. People and those important to them, were involved in the planning of their care. Staff valued and acted upon people's views.

There were robust quality assurance processes in place that drove improvement.