Springbank

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service supported this. Staff focused on people's strengths and supported people to take part in activities and pursue their interests.

Right Care: People received kind and compassionate care. People's support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. Staff understood how to protect people from poor care and abuse. They had training on how to recognise and report abuse which was regularly updated. There were sufficient skilled staff to meet people's needs and encourage them to develop their life skills and independence. People received care that supported their needs and aspirations. They focused on their quality of life and followed best practice.

Right Culture: People were supported by staff who understood best practice in relation to the wide range of strengths, impairments or sensitivities people with a learning disability and/or autistic people may have. People received compassionate and empowering care that was tailored to their needs. Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. The registered manager and deputy had both worked at the home for many years. The staff team were passionate in ensuring people's rights were upheld and that each person's voice was heard or on their behalf through advocates. The staff were keen for people to live a life of fulfilment and supported people to live freely which included taking positive risks where possible.

Rating at last inspection and update The last rating for this service was good (published 10 January 2018). At this inspection we have rated the home good.