Evergreen

Right Support Staff communicated with people in ways that met their needs. They focused on ensuring people lived a fulfilling and meaningful life. People were supported to achieve their aspirations and goals. Medicines were stored and administered safely. Infection prevention and control practices reflected current guidance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care People received care from staff who were kind and compassionate. The staff protected and respected people's privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse.

People received person-centred care. Thorough assessments of people's needs were carried out following a multi-disciplinary team approach. The staff were skilled in supporting people when they experienced distress which may lead to risk for the person or others. People were encouraged to access activities in the community and attended social events.

Right Culture People, relatives and staff were regularly asked to provide feedback on the care provided. Their views were listened to and acted upon. The provider and managers were passionate about continuous improvements and invested in their staff. This created an open, honest culture where staff felt valued.

Staff knew and understood people well and were responsive, supporting their aspirations to live a quality life of their choosing. They were working to best practice guidance for supporting people with a learning disability and/or autistic people. The registered manager continuously monitored the home with in-house checks carried out. These checks identified areas for improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk