Stewart Court

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The staff team learned from incidents to avoid or reduce them in the future.

The service provided support in a safe and clean environment that met people's needs. People could make choices and personalise their living space. When necessary, significant adaptations were made to ensure the environment was safe and suitable for people.

People were supported to access specialist health and social care support in the community and were encouraged to be involved as far as possible. Staff supported people with their medicines in a way that promoted their independence and achieved the best health outcome.

Right Care: People received kind and compassionate care. Staff understood people's individual needs and provided culturally appropriate support. People's support plans reflected their range of needs and this promoted their wellbeing and enjoyment of life. People were given opportunities to try new activities and experiences.

Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.

There were enough appropriately skilled staff to meet people's needs and keep them safe.

Some people communicated without using words. They could interact with staff and other people who supported them because staff had the necessary skills to understand them.

Right Culture: People were empowered by the values, attitudes and behaviours of the managers and staff. There was a culture of respect ongoing improvement, and staff were positive about working at the service.

People received good quality support which was tailored to their needs because staff understood individual's strengths, needs and sensitivities. Staff placed the people they supported at the heart of everything they did.

Staff knew people well. This meant people received consistent care from staff who knew their needs and abilities. People were encouraged to share their views and develop and improve the service. The quality of support provided was evaluated regularly.