Saville Manor Nursing Home

We found the following examples of good practice.

• Staff greeted visitors at the entrance to the home and explained the safety procedures in place. These included provision of personal protective equipment (PPE), such as gloves, aprons, facemasks and overshoe protectors. Visitors were asked to read and sign a health declaration and have their temperature checked on arrival. They were shown to the area of the home they were visiting, by the shortest and most direct route.

• People had been supported to maintain contact with their loved ones, through video and phone calls. People had been supported with regular entertainment, provided from the garden, and with additional activities provided by staff in the home. • Structured and planned internal and garden visits were facilitated. Most internal visits took place in a communal area that had direct access into the garden. A dividing screen and safety protocols were in place. The implementation of further safety measures was in progress, and a room dividing screen was being fitted, with an intercom to aid communication between people using the service and their loved ones.

• When people were admitted to the home, risk assessments were completed, and people were isolated for 14 days. Social distancing was encouraged throughout the home. Where this was not achievable, staff were aware of the need for enhanced cleaning of frequently touched surfaces and people were supported to wash their hands regularly.

• Regular testing for COVID-19 was being undertaken. Staff were tested weekly, and people using the service were tested monthly.

• Saville Manor had clear policies, procedures and contingency plans in place. Audits were undertaken, and actions were taken to ensure improvements were made. Staff had received training and regular updates were provided. 'Covid' files were available in different languages, for staff to read. The home manager and senior staff completed daily 'spot checks' and regular supervisions. These were completed to check staff understanding and compliance with use of PPE and infection prevention and control practices.

• There was regular communication from the directors and area manager to the home manager, staff, people using the service and relatives. The home manager spoke positively of the support they received.

• The home was clean and free from clutter. Housekeeping and laundry practices were overseen by a senior housekeeper, who checked work had been completed to a satisfactory standard and that supporting

records were maintained.

The five questions we ask about services and what we found