Greengates

Safe systems were in place to ensure that people received their medicines as prescribed. People were protected by robust recruitment processes. People were involved in the interviewing of staff. Systems were in place to ensure people were safe including risk management and checks on the environment. The registered manager was addressing the storage of mobility scooters. This was because of their potential fire risks.

People were supported to have choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a culture where people were involved, and their views sought. There were regular house meetings, annual surveys and they were involved in developing their plans of care and recovery pathways. Improvements were needed to ensure that people signed their care plans demonstrating their full agreement and involvement. However, it was clear that care was person centred and focused on the person.

People were able to participate in a range of activities either as a group activity or on an individual basis. Caring and positive relationships had developed between people living in the home and the staff team. There were enough staff to support people safely and to do the things they wanted.

The service continued to be well led. The service had good quality assurance systems in place with regular audits being undertaken. These identified any action required to make improvements. This meant the quality of service people received was continually monitored and any shortfalls were identified and acted upon.