Helping Hands Bristol

Safeguarding systems, processes and practices were effective to help ensure people were protected from the risk of abuse and neglect. The service had a balanced and proportionate approach to risk that empowered people and respected the choices they made about their care.

Safe recruitment practices helped ensure all staff were suitably experienced, competent, and able to carry out their role. There were appropriate staffing levels and skill mix to make sure people received consistently safe, good quality care that was person centred.

Staff received training that was relevant to their roles and responsibilities. They felt they were supported by the registered manager and colleagues. This included team meetings, supervision, and support to personally develop.

People were provided with support from a caring service, they were treated with dignity and respect. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider asked people for feedback in different ways to ensure they understood and engaged where possible. They were aware of the potential barriers and challenges people may face. Staff listened to people and tailored their care and support when required. Relatives felt able to contact members of the management team or other staff if they had concerns or problems. Staff looked for ways to address the barriers people might face to improve people’s care and achieve equity. They were committed to providing good quality care which met people’s individual needs. There was an awareness of equality and human rights legal requirements throughout the organisation.