Westwood

People's experience of using this service: With the commitment of the provider's staff, people had extremely positive outcomes in relation to their goals, aspirations and achievements. Staff provided exceptionally compassionate, person - centred care and support, where promoting independence was key to this.

Staff supported people creatively to have relationships with those important to them. Promoting independence was a key part of the service, where people were supported to take small steps towards bigger goals.

People received care which was responsive to their individual needs. Staff were matched with people and had a good understanding of how to support them well.

Where risks associated with people's health and wellbeing had been identified, there were plans to manage those risks. Risk assessments ensured people could continue to be as safe as possible and maintain their independence.

Staff understood their responsibility to safeguard people from harm and knew how to report concerns.

There were enough staff to ensure people were safe and able to participate in the activities they chose to. These were wide ranging, according to people's interests and needs.

The provider ensured care was based upon good practice guidance to help ensure people received an effective service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received a suitable diet of their choosing and were encouraged to be involved in preparing this. The provider and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was promoted and maintained.

People, relatives and staff had opportunities to feedback about the running of the service and were listened to.

Positive feedback was received in relation the registered manager and provider who carried out comprehensive quality checks, ensuring the service was managed well.

Rating at last inspection:

Good published in October 2016.