Chamwood

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People's experience of using this service and what we found: The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent. People had individual risk assessments in place, so staff could identify and manage any risks appropriately.

Safeguarding procedures were robust and staff understood how to safeguard people. Systems were in place to make sure managers and staff learned from events such as incidents, concerns and investigations. The provider completed pre-employment checks for new staff, to check they were suitable to work at the service.

Staff respected people's privacy and dignity and spoke to people with understanding, warmth and respect. There were enough staff to ensure people's care and support needs were met. Staff had undertaken training which was regularly updated to ensure they had the skills and knowledge to support people effectively.

Medicines were managed safely at the service. The service was clean and had a welcoming homely atmosphere.

People's needs were assessed, and care was planned in a way which met people's individual needs. People were supported with their health and dietary needs, where this was part of their plan of care. People were offered choices of what they preferred to eat.

People made positive comments about the staff and were satisfied with the quality of the care and support provided. People were encouraged to raise any concerns or worries they had.

People were encouraged and supported to engage in activities within the community. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff made very positive comments about the staff team and registered manager. People told us the service was managed well. We received positive comments about the registered manager. People told us they were approachable, friendly and proactive at dealing with any issues that arose.

There were planned and regular checks completed at the service to check the quality and safety of the service provided.