Abbey Grange Nursing Home

People were safeguarded from the risk of abuse. People received their medicines as prescribed by staff who were competent in the safe administration of medicines. Risks associated with people’s care were not always managed safely; some care plans did not always provide sufficient information to support people safely. Accidents and incidents were not always robustly analysed to identify trends and patterns to mitigate future risks. We carried out a tour of the home and found people were not always protected from the risk and spread of infection. Some areas of the home required deep cleaning. The environment was not always safe. Some large items of furniture were not securely fitted to the wall, and some radiator covers required fixing. The registered manager and provider took swift and appropriate actions to mitigate risk and improve practice.

Staff were kind and caring when they interacted with people, however, there were times when staff were task focused. Staff were not always deployed effectively which meant some areas of the home were left without staff presence. Following our assessment the registered manager reviewed staffing to ensure staff were more accessible. Activity co-ordinators interacted well with people and ensure social stimulation was meaningful.

The provider had a complaints procedure which was available and displayed in the home. People felt able to raise concerns with staff and leaders. Information was available around the home for people and visitors.

Management systems and processes were not always effective in identifying areas for improvement. During our inspection we identified concerns in relation to safe care and treatment. These issues had not been previously identified by the management team. However, other concerns such as environmental issues had been identified and there was an action plan in place to address them.

Following our inspection the provider took appropriate actions to address the concerns. They sent us evidence that the issues identified had been addressed and measures put in place to prevent recurrence.