Norwood Grange Care Home

We have made a recommendation about the registered provider making some improvements to the retention of staff photographic Identity checks. The registered manager confirmed they would take immediate action to make these improvements.

Medication systems were in place and followed by staff to ensure people received their medicines as prescribed. Staff were trained and assessed as competent in administering medicines.

The premises were clean and there was good infection control practice in place.

Staff interacted well with people and they provided care which was person-centred and individualised. Staff had received training to ensure they had the knowledge they required to carry out their role effectively.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to health care professionals. Staff worked with other professionals to ensure people's needs were met.

People told us staff were kind and caring. We saw people looked well cared for. Relatives were positive about the care and support provided. Staff understood people's needs and told us how they respected people's dignity.

People felt they could speak with staff and the management team if they had any concerns.

There was an effective quality monitoring system in place which identified improvements and addressed them in a timely way.