Statham Manor Care Home

Systems were in place to manage medicines safely, but they could be improved further and we made a recommendation about this. Staff had undertaken medication training and had their competency assessed and medicines were stored securely. However, records to guide staff when to administer medicines prescribed as and when needed, required further detail.

Most risks had been assessed and were reflected within people's plans of care. People told us they felt safe living in the home. They were supported by trained staff who had been safely recruited and there were enough staff available to support people when they needed it. Effective systems were in place to maintain the safety of the building and help minimise the spread of infections within the home. Staff were aware of their safeguarding responsibilities and how to raise any concerns.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. However, we made a recommendation regarding the use of mental capacity assessments as they could be completed more robustly.

Records showed that people's nutritional needs and preferences were assessed, and people told us they enjoyed the meals available.

Feedback regarding the care and support people received was positive. People told us they were well cared for, and that staff were kind, caring and worked in ways that protected their privacy. Staff encouraged people's independence where possible and systems in place supported people to be involved in decisions regarding their care. Most care plans were detailed and reflected people's needs and preferences.

Staff were trained to support people at the end of their lives and support provided to people at those times was complimented by relatives. A range of activities were available for people to participate in, and people were supported to maintain relationships that were important to them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.